At Hilldog Men Clothes, we take pride in delivering high-quality garments that meet your expectations. However, if you are not entirely satisfied with your purchase, we offer a hassle-free return policy to ensure your complete satisfaction. Please read the following guidelines carefully to understand our return process.

1. Eligibility for Returns:

   • Only products purchased directly from the Hilldog Men Clothes website are eligible for return. If you purchased our products from an authorized retailer, please contact them directly for their return policy.
   • To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It should also be in the original packaging with all tags attached.

2. Timeframe for Returns:

   • You have 30 days from the date of delivery to initiate a return for a refund or exchange. After this period, we are unable to process any return requests.

3. Return Process:

   • To initiate a return, please follow these steps: a) Contact our customer support team either through email or phone to request a return. Provide them with your order number and a detailed explanation of the reason for return. b) Our customer support team will guide you through the return process, provide you with a Return Merchandise Authorization (RMA) number, and provide instructions on where to ship the item(s). c) Pack the item(s) securely in the original packaging, including all accessories and documentation. d) Clearly write the RMA number on the package for easy identification. e) Ship the item(s) to the designated address provided by our customer support team. You are responsible for the shipping costs incurred during the return process.

4. Refund or Exchange:

   • Once we receive and inspect the returned item(s), we will notify you of the status of your return within a reasonable time.
   • If the returned item(s) meet the eligibility criteria mentioned in section 1, you may choose one of the following options: a) Refund: We will initiate a refund to your original payment method for the purchase price of the item(s) returned, excluding any shipping charges. b) Exchange: If you prefer an exchange for a different size, color, or style, we will ship the requested item(s) to you at no additional cost. If the requested item(s) are unavailable, we will provide a refund as mentioned in option a.

5. Non-Returnable Items:

   • For hygiene reasons, we cannot accept returns on underwear, socks, or any other intimate apparel, unless they are unopened and in their original packaging.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will assist you in resolving the issue promptly.

7. Customer Responsibility:

   • It is your responsibility to ensure that the returned item(s) are adequately packaged to prevent any damage during transit.
   • We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe delivery of the returned item(s). We are not responsible for any lost or damaged packages during the return process.

We reserve the right to refuse any returns that do not comply with the above guidelines or if the returned item(s) show signs of wear, damage, or alteration.

If you have any further questions or need assistance regarding our return policy, please contact our customer support team. We are here to help you!

Note: This return policy applies only to purchases made on the Hilldog Men Clothes website. For returns of items purchased from authorized retailers, please refer to their respective return policies.